FAQs
Got Questions?
Modern Dog
Modern dogs have evolved from their wolf-like ancestors, hunting for toys behind the couch cushions instead of their next meal. Modern dogs sleep in our beds and join us on trips to the coffee shop. Because of their moderately (or not so moderately) active lifestyle, their dietary needs have changed and require more varied types of proteins, carbohydrates, and healthy fats.
Here’s the scoop. Backed by decades of scientific research, kibble proves to be the easiest and safest way to ensure your dog is getting a balanced diet. It’s cost-effective, easy to store with low risk of spoilage, and can help promote healthier teeth and gums. You know your dog best, but we decided unanimously that kibble was the kind of food we wanted to both make and feed our dogs. During our own research, we found every nutritionist and industry expert that we consulted also feeds their own dogs kibble.
Since modern dogs have replaced hunting and roaming with trips to doggy daycare and lounging around, it’s no surprise that the amount of protein required has changed with their lifestyle. For easy digestion and optimal nutritional health, the modern dog should eat a high-quality protein medley from diverse sources, and in moderate amounts. Otherwise, the unused calorie-rich protein is broken down and stored as fat. Excess amino acids also end up in your pup’s #2. Each Jinx recipe uses only high-quality proteins from a mix of animal sources (organic chicken, omega-3 rich salmon, and eggs), superfoods (sweet potato, avocado, and pumpkin) and healthy grains that are easy for your pup’s body to absorb and important in a complete and balanced daily diet.
Fresh or raw dog food diets delivered to your home require considerable effort in timing to thaw and serve meals safely. These diets can pose health risks from bacteria such as Salmonella, E. Coli, and Listeria, which can affect not only your dog but can transfer to your home. Raw dog food diets are not recommended for homes with small children or for anyone with an underdeveloped immune system. With fresh dog foods, it becomes easier for your dog to become picky and choose not to eat certain ingredients, leading to nutritional deficiencies.
Did you know two in three dogs in the United States (or roughly 60 million dogs) are overweight? Woof. Dog obesity is the most common disease in dogs and can cause serious health complications. Research by Banfield Pet Hospital found that the lifespan of overweight dogs was up to 2.5 years shorter on average than the lifespan of dogs with healthy body weights.
The good news? Dog obesity is 100% preventable. Here’s how you can tell if your fur baby is a healthy weight:
- You can easily feel your dog’s ribs
- You can see your dog’s waistline when viewed from above
- You cannot see a sagging stomach when you view your pet from the side
Here’s how you can help your dog live a healthier life:
- Consult feeding amount guidelines on a brand’s website or packaging
- Limit scraps or excessive treats because extra calories can add up quickly
- Incorporate regular exercise and daily activity
- Ask a veterinarian or pet nutritionist for recommendations or discuss any preexisting conditions
- Consider establishing set feeding times if you practice free-choice feeding
Food, Recipes & Ingredients
Jinx worked with a pack of animal nutritionists, formulators, manufacturing partners, and regulatory experts with more than 115 years of combined experience in creating and producing the best dog food options. The Jinx Nutrition Council guarantees that our recipes are formulated to meet the nutritional needs of a modern dog to optimize their health and overall longevity.
The Association of American Feed Control Officials (AAFCO) defines and establishes regulations for the pet food industry and sets standards for nutritional adequacy. They are a voluntary membership association of local, state, and federal agencies charged by law to regulate the sale and distribution of animal feeds. They protect not just consumers, but safeguard the health of the animals we love.
While AAFCO serves as a great baseline, our kibble recipes are formulated not just to meet the minimum standards, but to exceed them (by both formulation and by analysis of the finished product). All of our recipes are complete and balanced, meaning it provides your dog the right amounts, in the right proportions, of every single nutrient that their body needs. Every day, every meal, every bite.
Every ingredient goes through a rigorous testing process before it’s chosen for production. Qualifications include the suppliers’ compliance with our quality and food safety requirements, nutritional quality, and consistent availability. Nearly all of our ingredients are sourced from the United States. A notable exception: essential vitamins and minerals not available in the U.S. are sourced from abroad and blended together in the U.S. These vitamins and minerals are necessary to meet AAFCO requirements for balanced nutritional needs and represent less than 0.5% of the total formula.
You betcha! Our kibble contains the patented probiotic BC30 to promote healthy digestion and immune system health. It was designed and tested to ensure survival throughout the cooking process all the way to your pup’s tummy before it multiplies into microorganisms in the intestinal tract. We guarantee a minimum of 60 million CFUs per pound, more than enough for a healthy and happy gut.
Less than 1% of dogs have grain allergies, and studies show that dogs are actually omnivores with specialized enzymes in their stomachs to digest and process grains. But you know your dog best. Whether your pup has an allergy or just a sensitive tummy, we offer a grain-free recipe (Organic Chicken, Sweet Potato and Egg) that doesn’t contain traditional grains like rice, oats, or barley. Instead, it includes easier to digest, alternative carbohydrates, like lentils and chickpeas, to help maintain proper energy levels and a solid frequency of zoomies.
We realize that there’s conflicting information about avocado safety on the internet. The truth is, there is not any published research from any unbiased sources that support the claim that avocado flesh (the creamy inside of the fruit) is lethal or toxic for dogs. We have conducted extensive research on the plant, and worked with a range of pet nutritionists, dog food formulators, veterinarians, regulation specialists, and academics to understand the fruit in its entirety. This group of pet food experts have decades of collective experience and have formulated thousands of pet diets. In partnership with this team, we have concluded that avocado flesh is completely safe to feed dogs and we have designed a diet that is as tasty as it is nutritionally beneficial. The research paired with acceptability, preference, stool and digestibility testing has made us confident that our diet is a perfectly safe option for dogs. Our recipe only includes the pulp of the fruit, which provides a host of functional benefits: avocados are loaded with over 20 vitamins and minerals making it an over-qualified superfood; pound for pound, avocados have more potassium than bananas; avocados are packed with heart-healthy fats that increase nutrient absorption and assist with a dog’s skin and coat health. Most importantly, our source of avocado is a human-grade ingredient provider that ensures the removal of pits and skin.
Facts:
(1) The information on the internet is based on a single report made in 1994 resulting from 2 acute canine deaths that mimicked symptoms of an avocado-related study done on goats. That research proved that avocado leaves and stems do contain large amounts of persin. Persin is an oil-soluble compound that can be toxic in large quantities to certain animals. Persin is found in avocado plants, primarily in the leaves, stem, skin and pit.
(2) In 2012, Proctor & Gamble funded and published study that took the pit, the flesh, and the skin of the avocado and concluded that feeding a diet with avocado extract was well-tolerated by adult dogs and resulted in no adverse health effects. Check out this FASEB Journal Abstract: https://www.fasebj.org/doi/10.1096/fasebj.25.1_supplement.778.1
(3) In 2013, more positive research was published in the book titled Bioactives in Fruit: Health Benefits and Functional Foods citing the toxic risk is primarily confined to the leaves and bark of the avocado tree. Check out this abstract: https://onlinelibrary.wiley.com/doi/pdf/10.1002/9781118635551.ch14
(4) The edible fruit part of the avocado is not harmful to dogs. There are several qualified professionals that have substantiated the safety of avocados as part of a dog’s diet. > Smashing Myths with Dr. Karen Becker: https://www.facebook.com/rodneyhabib/videos/are-avocados-toxic-to-dogs/10156435396957028/ > Are avocados poisonous to dogs? by Dr. Sandra Mitchell: https://www.petmd.com/dog/nutrition/are-avocados-poisonous-dogs > Can dogs eat avocados? from Avoderm https://www.avodermnatural.com/blog/can-dogs-eat-avocado
Facts:
(1) The information on the internet is based on a single report made in 1994 resulting from 2 acute canine deaths that mimicked symptoms of an avocado-related study done on goats. That research proved that avocado leaves and stems do contain large amounts of persin. Persin is an oil-soluble compound that can be toxic in large quantities to certain animals. Persin is found in avocado plants, primarily in the leaves, stem, skin and pit.
(2) In 2012, Proctor & Gamble funded and published study that took the pit, the flesh, and the skin of the avocado and concluded that feeding a diet with avocado extract was well-tolerated by adult dogs and resulted in no adverse health effects. Check out this FASEB Journal Abstract: https://www.fasebj.org/doi/10.1096/fasebj.25.1_supplement.778.1
(3) In 2013, more positive research was published in the book titled Bioactives in Fruit: Health Benefits and Functional Foods citing the toxic risk is primarily confined to the leaves and bark of the avocado tree. Check out this abstract: https://onlinelibrary.wiley.com/doi/pdf/10.1002/9781118635551.ch14
(4) The edible fruit part of the avocado is not harmful to dogs. There are several qualified professionals that have substantiated the safety of avocados as part of a dog’s diet. > Smashing Myths with Dr. Karen Becker: https://www.facebook.com/rodneyhabib/videos/are-avocados-toxic-to-dogs/10156435396957028/ > Are avocados poisonous to dogs? by Dr. Sandra Mitchell: https://www.petmd.com/dog/nutrition/are-avocados-poisonous-dogs > Can dogs eat avocados? from Avoderm https://www.avodermnatural.com/blog/can-dogs-eat-avocado
No fillers here! Our recipes do not contain any fillers, such as corn, wheat, or soy. Instead, we include premium and functional ingredients that service the modern dog, such as organic chicken, sweet potato, eggs, and probiotics.
None of that bad stuff. All of our products use a premium natural antioxidant that is formulated with a custom blend of mixed tocopherols Vitamin C and Vitamin E that also have the added benefits of serving as antioxidants.
All Jinx dog kibble recipes are designed for adult dogs (1+ years old), all breeds and all sizes. We think your pup will dig our superfood ingredients. But if Jinx doesn’t pass their taste test, bark at support@thinkjinx.com for our 100% satisfaction guarantee.
We’ve cooked up two dog treat varieties: Chicken & Mango Cubes or Chicken and Sweet Potato Tenders. Made from mostly meat (over 75% chicken), our treats are an excellent source of protein and fiber.
Our slow-simmered bone broth topper adds a flavor boost and moisture to Jinx dog kibble. Rich in calcium and naturally occurring collagen, even the pickiest of eaters will be licking their lips after a taste.
Feeding & Transitioning
Your dog’s daily food requirement varies by age, breed, environment, and activity level. As a starting point, get your paws on the table below. We recommend dividing the daily amount into two meals per day and adjusting the stated amount of dog food accordingly to maintain optimal health and weight.
Every dog is different so transition times vary. To avoid any surprises, we recommend mixing Jinx kibble in gradually, increasing the amount over a two week period. This helps your pet’s digestive tract to adapt to the new ingredients. Keep an eye on their poo as a slight change in color or loose stool may occur during transition. Hold off on increasing the amount of new kibble until their log returns to what you’re used to. Continue this until their bowl is packed with 100% Jinx kibble.
Daily kibble requirements may vary due to age, breed, environment, and activity level. We recommend that you feed twice daily by dividing the suggested amount on the feeding guide into two meals that are spaced between 8 to 12 hours apart. Please note, you may need to adjust food as required to maintain optimal body condition or consult with your veterinarian if you are unsure. Many dogs have big appetites and will eat everything you feed them, so be careful not to overfeed.
Dog treats should be given in moderation (we know, it’s hard) and represent 10% or less of your pet’s daily food intake. The rest should come from a complete and balanced core diet of dog kibble.
When adding Dog Sauce, shake and pour over the dog kibble as desired to add a boost of flavor and moisture. If new to bone broth, we recommend your dog starts with a small amount (1-2 tablespoons), before serving regularly as you see fit.
Don’t forget to have a clean bowl of cool, fresh water available at all times. Water is crucial for cell function and tissue lubrication.
Dog treats should be given in moderation (we know, it’s hard) and represent 10% or less of your pet’s daily food intake. The rest should come from a complete and balanced core diet of dog kibble.
When adding Dog Sauce, shake and pour over the dog kibble as desired to add a boost of flavor and moisture. If new to bone broth, we recommend your dog starts with a small amount (1-2 tablespoons), before serving regularly as you see fit.
Don’t forget to have a clean bowl of cool, fresh water available at all times. Water is crucial for cell function and tissue lubrication.
Upset stomachs are ruff. They can be caused by any number of factors: a food allergy or an inability to break down certain nutrients. If it occurs as a result of feeding Jinx dog kibble, the new diet may be causing a disruption of their digestive system. It’s best to introduce the new food gradually, increasing the amount of new food over a two week period to allow their digestive system to adapt.
We searched the shelves for an easy, healthy, and safe way to feed our dogs. We couldn’t find anything, so we made it. Throughout the formulation process, we delivered on our goal of creating healthy products without sacrificing taste. Call us overachievers, but we aced palatability tests and are confident that your dog will dig it. If they have a bone to pick, just bark at support@thinkjinx.com for our 100% satisfaction guarantee.
It’s normal for your pup to adjust when switching foods, especially if they’re used to a different diet (wet, fresh, or raw). For best results, we recommend gradually transitioning them to the new food over a two-week timeframe. Stool quality should improve over time. Their #2 shouldn’t be too soft (diarrhea) or too hard to pass (constipation).
All of our kibble and treats come packed with resealable zippers for maximum freshness and convenience. If you prefer your own storage, we recommend keeping the food in an airtight container in a cool, dark, dry room with a temperature between 40–70 degrees Fahrenheit for maximum freshness and stability.
Manufacturing, Food Safety & Quality
We vetted dozens of facilities across the U.S. to find partners who have impressive manufacturing capabilities and who uphold the same quality standards and values as we do. We would never put something on a digital or physical shelf that we wouldn’t feed our own dogs. We are thrilled to be partnering with top dogs with decades of manufacturing experience and stringent GFSI certifications to produce premium food options for the modern dog.
Food safety and nutritional quality are our top focus. We have rigorous product development and testing processes to ensure Jinx is producing premium dog food. We are committed to continually investing in new technology and ongoing research to drive improvement.
Here’s how we ensure our food is safe:
(1) Formulation - Jinx worked with the best animal scientists, formulators, nutritionists, veterinarians, regulatory specialists, and manufacturing partners to meticulously craft a series of dog food products best suited for the modern dog.
(2) Ingredients - Along with our manufacturing partners, Jinx follows strict selection criteria to identify accredited suppliers that can help us maintain our best-in-class quality and safety standards. We have a comprehensive audit process to determine the nutritional value, production quality, traceability, and sustainability.
(3) Manufacturing - We vetted dozens of factories across the United States and landed on Global Food Safety Initiative (GFSI) certified manufacturing partners that upheld the same standards and values as we do. We’ve teamed up with each of our manufacturing partners to establish controls and processes for everything, including facility maintenance, sanitation and pest control, employee training, in-house sampling and lab analysis, preparation of meat and ingredients, manufacturing, packaging, warehousing, and distribution.
(4) Product Release - Before any new product is released into the wild, it goes through a quality assurance control program to ensure that the diet meets the guaranteed analysis as stated on our labels. Additionally, safety tests are conducted both internally and through an independent, third-party lab for pathogens (e.g., Salmonella). All products are held and do not leave the facility until they are cleared by the lab results.
(5) Packaging & Warehousing - Our finished product is packaged in premium polyethylene Terephthalate (PET) bags with an inside lining that is designed to keep food fresh. Our finished products are warehoused in a facility with food-grade sanitation and product controls until they are delivered to customers.
(6) Traceability - Each product has unique coding that allows us to identify and trace it from formulation, ingredient supplier, manufacturing to distribution.
Here’s how we ensure our food is safe:
(1) Formulation - Jinx worked with the best animal scientists, formulators, nutritionists, veterinarians, regulatory specialists, and manufacturing partners to meticulously craft a series of dog food products best suited for the modern dog.
(2) Ingredients - Along with our manufacturing partners, Jinx follows strict selection criteria to identify accredited suppliers that can help us maintain our best-in-class quality and safety standards. We have a comprehensive audit process to determine the nutritional value, production quality, traceability, and sustainability.
(3) Manufacturing - We vetted dozens of factories across the United States and landed on Global Food Safety Initiative (GFSI) certified manufacturing partners that upheld the same standards and values as we do. We’ve teamed up with each of our manufacturing partners to establish controls and processes for everything, including facility maintenance, sanitation and pest control, employee training, in-house sampling and lab analysis, preparation of meat and ingredients, manufacturing, packaging, warehousing, and distribution.
(4) Product Release - Before any new product is released into the wild, it goes through a quality assurance control program to ensure that the diet meets the guaranteed analysis as stated on our labels. Additionally, safety tests are conducted both internally and through an independent, third-party lab for pathogens (e.g., Salmonella). All products are held and do not leave the facility until they are cleared by the lab results.
(5) Packaging & Warehousing - Our finished product is packaged in premium polyethylene Terephthalate (PET) bags with an inside lining that is designed to keep food fresh. Our finished products are warehoused in a facility with food-grade sanitation and product controls until they are delivered to customers.
(6) Traceability - Each product has unique coding that allows us to identify and trace it from formulation, ingredient supplier, manufacturing to distribution.
Nope, Jinx has never had a pet food recall.
Satisfaction Guarantee & Shipping
We're 100% furreal. Your dog’s happiness is our top priority and we stand by a bamboozle free, satisfaction guarantee. We’ve worked with the best formulators, ingredient suppliers, and manufacturers to create high-quality food. If your dog has a bone to pick with us because they’re not satisfied, let us know and we’ll make it right. Give us a bark at support@thinkjinx.com.
We ship to all 50 states. For the contiguous United States, all orders are free and shipped via UPS Ground. Once processed, orders typically take 2-4 business days in transit, depending on your distance from our warehouse in Indianapolis, IN. For Alaska and Hawaii customers, we charge a flat $20 fee for shipping via UPS 2-Day Air. If you’re in a rush, we also offer expedited 1-2 business day shipping for a flat $20 rate. Never worry about running out of their favorites by signing up for our subscription service that comes with a 10% savings offer.
We work like a dog to deliver your Jinx products as quickly as possible. Most customers receive their shipment within 2-4 business days. Orders placed before 2 PM EST will be shipped out the same day. You can also check your Order Status under My Account at any time for real-time tracking information.
Unfortunately, we do not ship to PO boxes, APO/FPO’s or international addresses at this time.
You can (and should) recycle our cardboard boxes and Dog Sauce bottles. As of today, the bags used for our dog treats and kibble cannot be recycled. Unfortunately current recycling systems are not set up to handle the freshness and food safety needs of the pet food industry. We will continue to monitor developments in sustainable packaging as well as third-party partners working on innovative solutions.
Account & Order Management
Sign up for a subscription of dog kibble and save 10% off your order. Dog treats and Dog Sauce cannot be subscribed to on their own, but can easily be added to your dog kibble subscription for 10% off all items in your shipment. Skip a delivery if you’re all stocked up, and if needed, we make it easy to cancel anytime from your account page.
From your account page, you can change your shipping addresses, payment info, shipping frequency, or edit the amount or type of food. If you have any trouble, our team is here to help at support@thinkjinx.com.
Billing occurs 2 business days prior to the ‘ship’ cadence that you selected. Once your preferred payment method is charged, our fulfillment staff gets to work processing the order and your dog should receive it between 2-4 business days. If you need to make any updates to your upcoming shipment, please log into your account at least one business day ahead of your shipping date to save your changes.
We believe in fair and consistent pricing at all times. We typically do not offer coupons or promo codes, but there are other ways to save. Enjoy 10% off with our subscription service or check out our Rufferal Program to receive a $10 credit each time one of your pup’s pals makes a first-time purchase. They will also receive $10 off their first order. Check out [www.XYZ.com/XYZ] for more details
We do! The Jinx Rufferal Program helps you receive a $10 credit each time one of your puppy’s pals makes a first time purchase and they will also receive $10 off their first order. Check out Rufferal Program for more details.
We accept major credit cards (like Visa, Mastercard, American Express, Discover) as well as PayPal, Apple Pay, and Google Pay. Please note, Apple and Google Pay cannot be used for recurring payments with our subscription service. Once doggy currency becomes a thing, we look forward to accepting bark bucks and pupper points.
You can reset your password by visiting this page. You’ll receive an email with a link to reset your password. If you run into any trouble, please reach out to support@thinkjinx.com.