FAQS

BRAND

The Modern Dog defined.

PRODUCT

Does Jinx offer a wet food option?
Are fresh and raw diets better?
Why is Jinx lower in animal protein than some other kibbles? Or, Is less animal protein really healthier for my dog?
Why Is kibble better with probiotics?
Who formulates Jinx recipes, and what are their credentials?
Who is AAFCO? Do you meet their guidelines?
What's the difference between “grain-friendly” vs. “grain-free”?
Does Jinx kibble contain fillers like corn, wheat, or soy?
Does Jinx contain preservatives, artificial ingredients, or colors?
How are your ingredients sourced?
Where are Jinx dog food products manufactured?
How should I store my Jinx products?
Is your packaging recyclable?

SAFETY

How does Jinx ensure quality and safety?
Has Jinx ever had a recall?
Is it true that avocado can be bad for dogs?
What should I do if my dog throws up or has diarrhea after eating Jinx?
Why does my dog’s #2 look different?

FEEDING

Is Jinx kibble right for my dog?
How do I properly transition my dog to their new diet?
How much kibble do I feed my dog?
How do I tell if my dog is overweight? How should I adjust their diet if they are?
What are your feeding tips?

ORDERS

How does the subscription program work?
When will I be billed?
What payment methods do you accept?
How do I make changes to my subscription & update my account?
I forgot my password. How do I reset it?
Cancellation Policy

SHIPPING

When will I receive my order?
Where do you ship?
Do you ship to P.O. Boxes and APO/FPO/DPO addresses?
Do you offer international shipping?

RETURNS

What is your return policy?
Do I need to return my Jinx products to receive a full refund?

PERKS

Do you have coupons or promo codes?
Do you have a referral program?
Does Jinx have an affiliate program?
Something went wrong, please contact us!